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Forum Discussion
I've paid for Plus but it's not on my account
I have been using the same Dropbox account for nearly a decade. I am currently being charged $9.99 per month for the Plus Plan, yet Dropbox says I have the Basic Plan and need to upgrade before being...
No worries. I appreciate any help.
Yes, I am paying through iTunes. Maybe this is the issue?
On the linked page, it now shows I have the Plus Plan. As of today, it suddenly shows I am not exceeding my storage and now shows invoices for all payments made via iTunes. I'm not sure what changed, but it appears as though the issue is resolved.
I greatly appreciate everyone's willingness to help and prompt responses.
Jay
Dropbox Staff
Dropbox StaffHi cat_hmuaokc, thanks for bringing this to our attention.
Are you able to see any payments on your account from this page?
Did you originally upgrade via the Dropbox site or the mobile app? On your bank statement, were you charged by Dropbox, iTunes, or Google Play?
This will help me to assist further!
Hi, Jay. Thank you for the response.
I am able to see payments on the linked page through January 2020. In my email, I have receipts for monthly payments of $11.99 for Dropbox Plus via Apple dated back to March 2020. The most recent payment was made on August 5, 2023.
I don't specifically recall which I used to upgrade, but it is likely that I upgraded to the Plus Plan on the mobile app.
- Jay
Could you attach a screenshot showing the payments page with the recent payments on it?
Are you certain that you're signed into the correct Dropbox account on all your devices? Does the email address here match up with those in the desktop and mobile app?
I'm not able to access a page showing only the Dropbox charges and payments, but attached are some screenshots of receipts showing the payment, date, and email address associated with the Dropbox account. I have all of these receipts for at least the last three years. I also have attached two emails showing the upgrade to the Plus Plan dated March 2020 and August 2022. This is only the account I am associated with and all of my devices are logged into the account on the link you had attached.
[Removed as per Community Guidelines]
- Jay
I've removed the images with personal details on them. Could you clarify what you mean by not being able to see the payments? Are they not on the payments page when logged in via the browser on a desktop machine?
Could you check and confirm that the email on the Dropbox mobile app is the exact same as the email address you're using on the Dropbox site?
- Hannah
Hey cat_hmuaokc, sorry to jump in here, but what do you see in the plan tab of your account settings here?
Also, are you currently paying for your Dropbox subscription through Apple iTunes?
No worries. I appreciate any help.
Yes, I am paying through iTunes. Maybe this is the issue?
On the linked page, it now shows I have the Plus Plan. As of today, it suddenly shows I am not exceeding my storage and now shows invoices for all payments made via iTunes. I'm not sure what changed, but it appears as though the issue is resolved.
I greatly appreciate everyone's willingness to help and prompt responses.
I am having the same issue.
Can't cancel. I can't change my billing. I have been paying for this service for nearly 10 years. I don't think I bought through iTunes. I don't know how to check this. I checked subscriptions on my phone. Don't see anything. Can someone help?
