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Forum Discussion
I've paid for Plus but it's not on my account
I have been using the same Dropbox account for nearly a decade. I am currently being charged $9.99 per month for the Plus Plan, yet Dropbox says I have the Basic Plan and need to upgrade before being...
No worries. I appreciate any help.
Yes, I am paying through iTunes. Maybe this is the issue?
On the linked page, it now shows I have the Plus Plan. As of today, it suddenly shows I am not exceeding my storage and now shows invoices for all payments made via iTunes. I'm not sure what changed, but it appears as though the issue is resolved.
I greatly appreciate everyone's willingness to help and prompt responses.
Jay
Dropbox Staff
Dropbox StaffHi cat_hmuaokc, thanks for bringing this to our attention.
Are you able to see any payments on your account from this page?
Did you originally upgrade via the Dropbox site or the mobile app? On your bank statement, were you charged by Dropbox, iTunes, or Google Play?
This will help me to assist further!
Hi, Jay. Thank you for the response.
I am able to see payments on the linked page through January 2020. In my email, I have receipts for monthly payments of $11.99 for Dropbox Plus via Apple dated back to March 2020. The most recent payment was made on August 5, 2023.
I don't specifically recall which I used to upgrade, but it is likely that I upgraded to the Plus Plan on the mobile app.
- Jay
Could you attach a screenshot showing the payments page with the recent payments on it?
Are you certain that you're signed into the correct Dropbox account on all your devices? Does the email address here match up with those in the desktop and mobile app?
I'm not able to access a page showing only the Dropbox charges and payments, but attached are some screenshots of receipts showing the payment, date, and email address associated with the Dropbox account. I have all of these receipts for at least the last three years. I also have attached two emails showing the upgrade to the Plus Plan dated March 2020 and August 2022. This is only the account I am associated with and all of my devices are logged into the account on the link you had attached.
[Removed as per Community Guidelines]
- Hannah
Hey cat_hmuaokc, sorry to jump in here, but what do you see in the plan tab of your account settings here?
Also, are you currently paying for your Dropbox subscription through Apple iTunes?
No worries. I appreciate any help.
Yes, I am paying through iTunes. Maybe this is the issue?
On the linked page, it now shows I have the Plus Plan. As of today, it suddenly shows I am not exceeding my storage and now shows invoices for all payments made via iTunes. I'm not sure what changed, but it appears as though the issue is resolved.
I greatly appreciate everyone's willingness to help and prompt responses.
- I purchased the plus plan 2 days ago through apple services and can not get my storage to update to the new, correct amount. I put in a ticket the very same day and am still waiting for a reply. I see no billing info in my drop box profile under billing, and I have screenshots to provide proof of purchases as well.
And in a side not I tried to purchase the plus plan on the website but it kept having “errors”, the drop box lite app on the computer did the same and then finally the mobile app on my iPhone let me pay but, nothing has happened to my storage space yet.
Thank you for your timely response.- Megan
Hi AJskah01, sorry to hear about that!
If you actually just recently paid for your upgrade, can you please follow these steps?
1. Open your Dropbox app and tap 'Account'
2. Tap on the gear icon at the top of your screen to access your settings
3. Tap on 'Restore purchases'This should activate your last upgrade. Also, feel free to send me your ticket number reference, in order for me to locate it on our system.
Let me know more!
- It says “Unable to restore Purchases” (NSURLErrorDomainError 409)
My PayPal’s Invoice ID shows as :MSSSZWLKG7a0
My paypal Transaction ID shows as :9B55135104317315F
I bought this through the iPhone app as it was the only one stable enough between using the website and apps. So it is through the IPhone store, I have spoken with them over the phone and all they can do is cancel my subscription/refund
I’d post pictures to drop box to show you the receipts but my storage is 16.5 gb of 2 gb. So over 800% full if that matters for anything.
- Good morning to you are and how are you guys doing I really do need some assistance I do not know you guys can assist me where you can pay some thoughts
- My name is orrett stephenson I am here searching to get our online
- Walter
Hey Orrett stephens - thanks for joining the discussion here.
I'm not sure about the issue you're having; could you elaborate a tad for us?
I truly hope this thread is still being monitored by someone who can help me or point me to someone who can because I'm at my wits end over this ridiculous issue of Google Play steadily billing me for my Dropbox Plus subscription each month and AUTOMATICALLY TAKING MY PAYMENT THE 1ST OF EVERY MONTH, yet Dropbox says I'm only on a BASIC plan and I'm out of space......I've been using Dropbox for over 15 years and I only have the one account using the same exact email address as the day I joined Dropbox. That happens to be my Gmail account , which is associated with Google Play and my only Google account mobile or otherwise. I'm baffled by this and Google says everything is correct on their end but offered to CANCEL MY DROPBOX SUBSCRIPTION so I can start all over again with different billing arrangements . I have refused that because the last thing I want is to risk further access to my data which is in excess of 1TB--though it currently shows 696GB, with 16.1GB alloted.
What the heck am I to do? I'm not paying for DUPLICATE SUBSCRIPTIONS just to regain full access to my stored data & to regain the sync amd auto upload functionality I've been using for years and years. I'm on a fixed income and I cannot afford to pay TWICE for the same subscription plan each month! I don't know how long this billing issue has been occurring but I've had a bunch of odd file access error notifications popping up when trying to open my KeePass2 database file on Android ....I had a trouble ticket open with KeePass2 Android developer and he swore it is an access violation on Dropbox end, not the app. I just noticed the same thing occurring on my Mac......so, this situation has to be why I cannot read from or write to my .kbdx file saved in Dropbox . Thankfully I have my password database automatically sync to Dropbox AND pCloud for redundancy ......but it has the unfortunate side effect of not forcing me to troubleshoot this issue with Dropbox sooner, since I've retained access to my password database via pCloud apparently. Yup upon delving in to my KP2A logs .....it tries Dropbox first but fails over
to pCloud .......it has been doing so since this past May at least, maybe longer . That makes me truly anxious because that means all of my auto uploads & backups haven't been getting done for nearly a year. Okay .....I'm officially STRESSED.
HELP IS GREATLY APPRECIATED from anyone who has seen this scenario before and knows how to begin reaching resolution. Sadly , since Dropbox is mistakenly treating my account as Basic despite me always & currently being a 2TB Plus subscriber .....I have extremely limited support options .....again adding additional insult to an already maddening injury.
Thanks in advance for any suggestions , advice or assistance that can be provided !!!
