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Forum Discussion

Agreene156's avatar
Agreene156
Explorer | Level 3
2 months ago

I've paid for Plus, but I'm being told I'm out of space.

Payment for PLUS not recognized. I am kept in Basic. I am told I am out of storage. What can I do?  
Billing
Payments
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upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi MeganLittle, how are you today?

 

Is it possible that you upgraded a different account than the one you're looking at?

 

Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?

 

Did you upgrade directly through our website, or using Apple/GooglePlay store? 

 

Keep me posted! 

Agreene156's avatar
Agreene156
Explorer | Level 3
29 days ago

I have had Dropbox for several years.  About two years ago I was contacted and told my Dropbox was full.  It was suggested that I upgrade to PLUS.  I did so responding to the email request.  I never knowingly opened a second account.  I have two email addresses:  [removed per Community Guidelines] and [removed per Community Guidelines].  Sometimes Dropbox contacts me at one or at the other.  I continue to get emails from Dropbox telling me my box is full and syncing can no longer take place.  I have spent alot of time on this   I have tried the suggestions I was given.  I am still getting emails from Dropbox saying they are no longer syncing my account.  I am a home user.  I couldn't possibly have a full Dropbox on a PLUS account.  This is a screenshot of a recent email from Dropbox.

 

Alice [removed per Community Guidelines]

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    29 days ago

    Hey Agreene156! Hope you don’t mind if I chime in. 

     

    From what I can see, you’ve been in touch with our support team. Please check their last email, as it could help clear up the situation. 

     

    We don’t have account visibility here on the forum, so it’ll be better to check this with them directly.

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