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Forum Discussion
I've paid for my account but it's not showing up
My account was charged for a new month's subscription yesterday. Then this morning, I get an email telling me that my account is full, out of space, no longer syncing. I went to my account and logged...
Unbelievable that 1 year later and maybe more, I got the same problem nothing improved! I paid by IDEAL, my money was transfered, but no 2TB, no email confirmation for my upgrade. I try everywhere, even the robot chat doesn't recognize IDEAL payment. Why dropbox never solve this issue immediately instead of answers the same problem again and again for over a year!
Hannah
Dropbox Staff
Dropbox StaffSorry to hear about this, Amornrat.
I does sound like you're paying for a different account than the one you're using.
Can we send you an email, so we can investigate this further?
Please investigate further. My dropbox email is [personal info removed per the Dropbox Community Guidelines]. I can send you the transection information.
Thanks in advance.Hello,
It seems that this error still exists.
I've also paid through ideal, but no subscription update.
- Hannah
Hey Maikel21, thanks for bringing this to our attention.
If I understand correctly, you've paid for your subscription, but your account still shows as Basic, is that right?
Can we send you an email, so we can investigate this further?
- Hey Hannah,
Yes this is correct.
Please do Email me on the adress that ends with ...21@gmail.com
