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Forum Discussion
I've lost access to my Dropbox account and email address and I can't cancel my plan.
I am trying to remove billing for a Dropbox account that I have lost access to both the account and the email address it is linked to. I am currently paying for a premium product that I no longer hav...
Nancy
Dropbox Staff
Dropbox StaffBen46 and Rheaa, can you please clarify how your Dropbox accounts got upgraded? Was it via www.dropbox.com or iTunes/Google Play?
Ben46, when saying you want to remove your billing details from Dropbox, you mean you wish to totally cancel the subscription, right?
Rheaa, have you also lost access both to the Dropbox account in question and the email address linked to it?
Let me know and we’ll take it from there.
Yes, that's right - I would like to cancel the service. I upgraded the account through dropbox.com originally.
- Nancy
Thanks for confirming, Ben46. In this case, please follow these exact steps to log a ticket with our support team.
When doing so, make sure you’re NOT logged in to ANY Dropbox account, so that your ticket ends up in the correct queue and our support team picks it up. You can send me your ticket number here afterwards.
Let me know if you face any trouble though.
That form previously responded with an error. I have submitted it again and it says it has now submitted, but because it only accepts the Dropbox account email, not a contact email, I will not receive any updates. Do I just assume action has been taken? Because as above, I have lost access to the email account.
