You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

GHEKIT18's avatar
GHEKIT18
New member | Level 2
2 years ago

I've been charged but my account is still Basic

This morning I was charged 195 dollars for a yearly plan on Dropbox. When I checked I don't have a plan with Dropbox. I'm on the free plan which doesn't make sense. All the chats I had are basically ...
Billing
Dropbox Basic
Payments
Plans
upgrades
Samaahith's avatar
Samaahith
Explorer | Level 4

facing the same issue, even have a UTR transaction ID with this

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Samaahith, did you upgrade your Dropbox account via www.dropbox.com? 

 

Have you double checked if another Dropbox account, linked to a different email address, has been upgraded instead)?

  • Samaahith's avatar
    Samaahith
    Explorer | Level 4
    4 months ago

    Hi, yes I have made my upgrade through the same Dropbox account, which is my email ID, the autopay request has even deducted the money from my account

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!