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Forum Discussion
Issues with redeeming the HP Dropbox promotion for my new laptop
I purchased a brand new HP laptop from Costco. It prompted me for a 100GB 12 month promotion. I clicked and logged into my account. Nothing changed. I uninstalled and reinstalled the app. Nothing changed. Our of frustration, I clean installed the windows with no luck. Any help would be appreciated.
- Mark
Super User II
It only works if you use the Dropbox that was preinstalled when coming - so uninstalling and reinstalling will cause it to be invalid.
In terms of the promo have you ever had a space boost from Dropbox before for a new device?
No I haven't had one in the past.
- Walter
Dropbox Staff
Thanks for clarifying that for us ArsalanButt
Would it be OK if we reached out via email to have a further look internally?
This just happened to me as well. Incredibly frustrating.
