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Forum Discussion

Gleb K.1's avatar
Gleb K.1
New member | Level 2
3 years ago

Is it possible to pay for a Dropbox subscription for users from Russia?

Hello! Is it possible to pay for dropbox subscription for users from Russia? I've failed to pay for Plus subscription with Mastercard and Visa cards of russian banks, they are not more applied for fo...
Billing
Dropbox Plus
Payments
Plans
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Gleb K.1, thanks for posting your question to our Community.

 

Can I actually send you an email, so we can look into your query together?

 

Let me know.

Gleb K.1's avatar
Gleb K.1
New member | Level 2
3 years ago

Yes, sure

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    No worries, I just emailed you, so make sure to check your inbox.

    • enikolaeva's avatar
      enikolaeva
      Explorer | Level 4
      3 years ago

      I have the same question. My plan has been downgraded and there is no way for me to pay from my Russian cards.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi enikolaeva, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Calipsa's avatar
    Calipsa
    Explorer | Level 3
    3 years ago

    did you find any way to solve problem with the payment?

    • Sergey1974's avatar
      Sergey1974
      New member | Level 2
      3 years ago

      The solution I used: change method of payment in App store to Mobile Phone, and then buy Dropbox plus via App store. Working so far...

    • Anna Grinevich's avatar
      Anna Grinevich
      Explorer | Level 4
      3 years ago
      Calipsa, not yet

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