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Forum Discussion
Immediate Refund Request
Requesting a refund for the charge applied to our charity’s account, as a result of missing the cancellation of the free trial by only two days. Due to unforeseen circumstances, we were unable to...
Mark
Super User II
Super User IIUnfortunately refunds are only issued where legally required.
Nobody here can help, the ONLY people who can are the support team itself at www.dropbox.com/support who you'll need to contact to see if they'll make an exception to rules agreed when you upgraded your account.
Hi Mark,
Thank you. Unfortunately you can only contact support on a paid plan. We downgraded the account immediately, we can now only speak to the AI bot which is not able to respond to cases outside of the pre-set FAQ's.
Hopefully, the Dropbox support staff we found in the community comments can assist the charity further Megan
- Mark
If you downgraded then its possible a refund has been generated - what does https://www.dropbox.com/manage/billing?_tk=web_left_nav_bar show? If that shows a refund it is on its way but will take a few days due to the banking system
The only thing it says on our account is 'Status: Completed'. With the charge amount beside it. The receipt and invoice hasn't been revised or reissued to indicate a refund yet.
Will give it a day or two for Dropbox staff to also see this.
Thank you Mark!
- Megan
Dropbox Staff
Hi IIR_charity, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
