You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

kpearson's avatar
kpearson
New member | Level 2
3 months ago

I'm trying to update my billing info, but I can't do it from the Billing tab.

I wanted to change my credit card payment but cannot get things to work. I have a basic account and have followed all the help items with NO success. When I go to Settings > Billing there is no payme...
Billing
Dropbox Basic
Payments
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for posting on our Community, kpearson. 

 

If you see that you’re on a free Basic plan, then you’ll need to log out of this account and sign in to your paid one instead to update your billing info.

 

When checking your bank statement, can you locate your last Dropbox charges? If yes, there should be a 12-digit transaction ID linked to them. Please use this ID on this page and it’ll give you the email address your paid plan is connected to. 

 

After that, you can log out of your current Dropbox account and sign in to the correct one with that email address.

 

Let me know how it goes.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!