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Forum Discussion
I'm not able to upgrade my plan
Hi, i'm trying to upgrade my plan to the Professional one (now there's a 30days free period and I would like to join it), but when the Paypal window pop-up, I give dropbox the access to my Paypal account, but when it realunch me back to the dropbox page, my account isn't upgraded. I need it as soon as possible, what I have to do? Maybe is it a bug with the free period? Should I go directly paying it? Thanks in advance
Ok, i finally manged to upgrade my plan. I did it on the Dropbox App and it worked immediately. Thank you again for your help!
- Jay
Dropbox Staff
Hi AlviseAspesi, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
Hi, thank you so much, i tried but it constantly fails after the Paypal payment. I tried with a different browser and incognito mode, but nothing changed. What should I do?
