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JenKnight's avatar
JenKnight
Explorer | Level 3
20 days ago

I'm being charged, but I can't access my plan.

Hi, I'm really hoping someone can help as I am going around in circles...   I am charged £9.99 every month via PayPal. However my account is still showing as 'Basic', this has only recently come ...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
20 days ago

Hi JenKnight, welcome to our Community!

 

As a first step, can you please clarify if you have two Dropbox accounts linked to two different emails?

 

If you have the transaction ID that is linked to your charges, you can also take a look here. If this doesn't help, I'd be happy to open up a ticket on my end for you. 

 

Keep me posted for any updates! 

  • JenKnight's avatar
    JenKnight
    Explorer | Level 3
    20 days ago
    Hi Megan

    No, it’s the same email address. I don’t have a transaction ID as I pay via PayPal. Any help would be gratefully received thank you!
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      19 days ago

      JenKnight, can we log a ticket for you then to the email address you see here?

      • JenKnight's avatar
        JenKnight
        Explorer | Level 3
        19 days ago
        Yes that email is great, thank you!

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