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Forum Discussion
I'm being charged and cannot cancel
I am being charged 20 a month and cannot cancel - help
Walter
Dropbox Staff
Dropbox StaffHI there cf60 - sorry to hear you're having issues with this.
Could you please clarify what exactly is troubling you so that we can assist further?
Thanks!
I am being charged $19 a month and want to cancel any subscriptions I have
- Walter
Did you upgrade through the website in the first place or via the app store on a mobile device perhaps cf60?
What plan are you on at the moment as shown in your account's settings?
I did not upgrade at all - I am not even sure why I would. Please make sure I don't get charged again
- Rich
Super User II
cf60 wrote:
I did not upgrade at all - I am not even sure why I would. Please make sure I don't get charged again
First, use the credit card charge lookup tool to identify the account you're being charged for. If you recognize it, you can sign in to that account and cancel the subscription.
If you're unable to sign in to the account or you don't recognize it, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
