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Forum Discussion

cf60's avatar
cf60
New member | Level 2
4 months ago

I'm being charged and cannot cancel

I am being charged 20 a month and cannot cancel - help
cancellations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

HI there cf60 - sorry to hear you're having issues with this. 

 

Could you please clarify what exactly is troubling you so that we can assist further?

 

Thanks!

  • cf60's avatar
    cf60
    New member | Level 2
    4 months ago

    I am being charged $19 a month and want to cancel any subscriptions I have 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Did you upgrade through the website in the first place or via the app store on a mobile device perhaps cf60?

       

      What plan are you on at the moment as shown in your account's settings?

      • cf60's avatar
        cf60
        New member | Level 2
        4 months ago

        I did not upgrade at all - I am not even sure why I would.  Please make sure I don't get charged again

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