We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

NB141's avatar
NB141
Collaborator | Level 8
6 months ago

If I pay for my subscription, can my account be deleted due to inactivity?

 Just a quickie ...   If you're a Plus/Pro/Paying customer etc with an valid payment credit/debit card stored on your Dropbox account,  can your account and data still be deleted if there is inac...
Account Access
Billing
Create or delete account
Payments
  • Rich's avatar
    Rich
    6 months ago
    @NB141 wrote:

    If you're a Plus/Pro/Paying customer etc with an valid payment credit/debit card stored on your Dropbox account,  can your account and data still be deleted if there is inactivity for over 1 year?

    As long as the card is valid and Dropbox is able to continue charging you for your subscription, your account will not be deleted.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
@NB141 wrote:

If you're a Plus/Pro/Paying customer etc with an valid payment credit/debit card stored on your Dropbox account,  can your account and data still be deleted if there is inactivity for over 1 year?

As long as the card is valid and Dropbox is able to continue charging you for your subscription, your account will not be deleted.

NB141's avatar
NB141
Collaborator | Level 8
6 months ago

@Rich Thanks

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 months ago
    @NB141 wrote:

    @Rich Thanks

    One thing just to be aware of is that if thinks like the card expire (expiration date/change of card number/3 digit CVC2 number etc.) you may need to update via the website. If it doesnt get updated payment MAY fail which could cause Dropbox to downgrade you and so your account get removed for inactivity or data deleted due to being over quota. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!