You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I'd like to cancel a charge for an account I can't access
I work in the accounts payable department, and I just came across your $900.00 yearly renewal subscription fee that was set up by a former employee [removed] there are no passwords or other account i...
Rich
Super User II
Super User II
TROUTBECK_515 wrote:
... I just came across your $900.00 yearly renewal subscription fee that was set up by a former employee [removed] there are no passwords or other account information to go by. And we were hoping to get this refunded.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I had to log into my personal Dropbox account to try and contact someone.
Make sure you're not signed in to any account while trying to submit a request, and use the link I posted above. If you're signed in, you'll only have options for the account that you're currently signed in as, and free accounts don't have access to Support. The link and steps above will allow you to open a ticket.
Thank you your quick reply. Fingers crossed this helps.
