You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

teresa16's avatar
teresa16
New member | Level 2
29 days ago

I'd like a refund for downgrading my account.

I was charged $203.88 on 10/23/24 for the Family Plan, which I do not use. I requested the Basic service downgrade and would like a refund. The Family Plan is extremely expensive and out of my budget...
Billing
cancellations
downgrade
Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II
29 days ago

Dropbox only issues refunds where its legally required to do so. However, that said, the only people who can help here are Dropbox support who you need to contact via www.dropbox.com/support. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!