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New member | Level 2

7 days ago

I was suddenly charged for a yearly plan, instead of the monthly subscription.

Woke up to a $186 dollar debit today. I always pay monthly and Drop box helped themselves to the whole year! I am mortified. anyone else have this and had success in reverting it??

Billing

Refunds

Tamar B.

New member | Level 2

7 days ago

Thank you so much it was taking monthly up until this morning. i didnt get any email saying it was switching to yearly.

Rich
Super User II
7 days ago
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Tamar B. wrote:
Thank you so much it was taking monthly up until this morning. i didnt get any email saying it was switching to yearly.

And did you check the pages I linked above? What do they say, monthly or yearly? Did you check the account associated with the charge using the lookup tool?

Dropbox cannot just change your subscription from monthly to yearly on their own. I suspect the charge is for a different account.

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I always pay monthly and Drop box helped themselves to the whole year! I am mortified. anyone else have this and had success in reverting it?? ","body@stringLength":"187","rawBody":"

Woke up to a $186 dollar debit today. I always pay monthly and Drop box helped themselves to the whole year! I am mortified. anyone else have this and had success in reverting it??

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Woke up to a $186 dollar debit today. I always pay monthly and Drop box helped themselves to the whole year! I am mortified. anyone else have this and had success in reverting it??

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Thank you so much it was taking monthly up until this morning. i didnt get any email saying it was switching to yearly.

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Thank you so much it was taking monthly up until this morning. i didnt get any email saying it was switching to yearly.

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I was suddenly charged for a yearly plan, instead of the monthly subscription.","moderationData":{"__ref":"ModerationData:moderation_data:827673"},"body":"

Tamar B. wrote:\n
Thank you so much it was taking monthly up until this morning. i didnt get any email saying it was switching to yearly.
\n

And did you check the pages I linked above? What do they say, monthly or yearly? Did you check the account associated with the charge using the lookup tool?

Dropbox cannot just change your subscription from monthly to yearly on their own. I suspect the charge is for a different account.

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Tamar B. wrote:\n
Thank you so much it was taking monthly up until this morning. i didnt get any email saying it was switching to yearly.
\n

And did you check the pages I linked above? What do they say, monthly or yearly? Did you check the account associated with the charge using the lookup tool?

Dropbox cannot just change your subscription from monthly to yearly on their own. I suspect the charge is for a different account.

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