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Forum Discussion
I want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
I discovered I have been billed for 3 years on my credit card for DropBox's Signature plan, formerly known as Hell0Sign at $180. I am not a business and I do not use their service. I cannot contact them. They reply with a ticket, but I get no response. This is not a way to do business. Someone must have set me up in their plan 3 years ago. The Invoices have no name on them just the billing, which I find strange.
- Rich
Super User II
PEG1901 wrote:
I have been billed for 3 years on my credit card for DropBox's Signature plan, formerly known as Hell0Sign at $180. ... Someone must have set me up in their plan 3 years ago.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
