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Forum Discussion

SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
2 years ago

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
Dropbox Sign
Refunds
  • Hannah's avatar
    Hannah
    2 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

sweise's avatar
sweise
New member | Level 2

I have a similar issue. There appear to be no way to manage the subscription for DropBox Sign online and my messages to Dropbox in May have been left unanswered. Please let me know if you hear any updates. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi egautr1982, thanks for posting here! 

 

I just sent you an email, I'll see you there.

 

Cheers!

  • Yichenw's avatar
    Yichenw
    New member | Level 2
    2 years ago

    Hi, 

    I have a similar issue. I have one free trial, however, I was charged for a whole year later while I no longer need the subscription. Could you please email me and help me cancel the subscription and get a refund? Thank you! 

     

    -Yichen

    • sweise's avatar
      sweise
      New member | Level 2
      2 years ago

      Hi all, 

      In the end I managed to find how to cancel the plan. It does not work with DropBox Sign but you'd need to sign in via the hellosign.com web page. Once done, that's where I found my paid plan and could cancel.

      Many thanks,

       

       

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Yichenw, I hope you're doing well! 

       

      I just sent you an email, reply back and we'll take it from there. Thanks! 

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