You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
I have been waiting to cancel my subscription, and find it was renewed about 10 days ago automatically for another year.
I just now tried to remove my payment details, and find I can't remove my Paypal without adding another method e.g. Visa card.
I want to cancel the sub and refund this payment please.
Walter
Dropbox Staff
Dropbox StaffHi all, thanks for your comments so far.
I wanted to mention that you can reach out to our support team for further assistance through this form.
Please do this through an incognito window without logging into any Dropbox account while making sure to include all the relevant information along with an email address we can reach you at.
When you get the ticket ID from our system, you can share it with us here so we can then take a look in our system and check on its status.
Hello,
Can you please send me the form? I could not find it from the link you provided and I am not sure where I should submit the form. Can someone from the support team contact me directly? My email is [removed per the Community's Guidelines]. Thank you!
Thank you for your response. I followed the link, and Ticket #21839306: DB: Billing, payments, and subscription changes
If you can follow up for me it would be much appreciated.
