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Forum Discussion

SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
2 years ago

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
Dropbox Sign
Refunds
  • Hannah's avatar
    Hannah
    2 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

markjs's avatar
markjs
Explorer | Level 4

I have a similar situation.  I have not used my Dropbox account in almost a year.  I actually forgot I had it.  Obviously - not something I need.  Anyway - I just got a bill for $102 renewal.  I received no notification that it was about to renew.  I need to obtain a refund for this and cancel or "downgrade" to free account.  Can someone help me on how to pursue this.  Unfortunately - it is not clear on the website how this can be done.  HELP!  

suarezchris's avatar
suarezchris
New member | Level 2
2 years ago

Did they refund you? Looking for answers as I have to cancel one of my accounts as well in the middle of the plan. 

  • Jo551's avatar
    Jo551
    Explorer | Level 3
    2 years ago

    No one gets back to you at all.  Its a disgrace.  I will never ever use DROPBOX again and I will tell everyone I know about how difficult it is to contact them.......

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