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Forum Discussion
I want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
Hello, I have a similar issue. Cancelled account in November 2021. Discovered in May 2022 we were still being charged $12/monthly. I've contacted support for a refund to at least May 2022 but all that has happened is that my account was canceled and now can't log in to get any support. Ticket #21112120
- Megan
Dropbox Staff
Hi hoganca, I just sent you an email, in order for us to have a closer look into this!
Also, scottkris, I can see that you opened a couple of tickets, however they were closed due to inactivity since you didn't respond back to the agent in time. I sent you a new email, so please respond back to me, as soon as possible, and we'll take it from there.
Thank you both!
