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Forum Discussion
I want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
Hannah
Dropbox Staff
Dropbox StaffHey markjs, sorry to see you're having trouble cancelling your subscription.
Can I send you an email, so we can look into it together?
Yes please contact me via email
OK Megan - you sent me an email but it has no information in it. It just sends me back to the community site where I made the initial inquiry. What is this all about? Why can't someone just tell me if I can get my money back? Why have a community site if there are no answers given? Why must it be cloaked behind a separate email - and then there is no info in the email? This should not be so difficult!! Help if possible.
I have a similar problem. I have not used my dropbox for some years now and am now charged. Dropbox had sent me emails that the account could not be renewed and I left it as that. Now its actually renewed. Could you please contact me at [personal information removed per the Community's Guidelines].
- Rich
Super User II
Suketu wrote:
Dropbox had sent me emails that the account could not be renewed and I left it as that. Now its actually renewed. Could you please contact me ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
