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Forum Discussion
I want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
I have a similar situation. I have not used my Dropbox account in almost a year. I actually forgot I had it. Obviously - not something I need. Anyway - I just got a bill for $102 renewal. I received no notification that it was about to renew. I need to obtain a refund for this and cancel or "downgrade" to free account. Can someone help me on how to pursue this. Unfortunately - it is not clear on the website how this can be done. HELP!
- Hannah
Dropbox Staff
Hey markjs, sorry to see you're having trouble cancelling your subscription.
Can I send you an email, so we can look into it together?
- Yes please contact me via email
Lost my job during the pandemic. Got a charge for Dropbox which I no longer use and am trying to cancel it. Can't get a human on the phone and am very frustrated. UGH!!!! Any help would be appreciated! Not entirely sure if my home email is on the account or if it one of my two work email emails, neither of which are viable anymore. Home email is [email removed as per Community Guidelines] if there is any help available from anybody.
Hello. I was automatically billed $199 this morning for an account I no longer use and thought I had already canceled. I canceled just now after chatting with someone here on Dropbox. But found that the subscription charged for the year remains and will not be canceled until one year. I wish to cancel immediately and reverse the charges for a refund this morning. Can you please help with that?
John
I have the same issue. I have a plus subscription for $119.98 per year which just renewed on February 15, 2023, i just downgraded my subscription to Basic since I don't need Plus and it shows that my subsciption will be downgraded in February 15, 2024, I want the downgrade now and to get a refund for the unused balance. Please help.
- Megan
Hi joshy1, how are you today?
I just sent you an email, in order for us to have a closer look into this.
Cheers!
Hi,
I am in a similar situation. Have been paying double subscriptions as somehow two emails are registered and need to cancel and refund. Previously inquired to Dropbox about this at the time when I had access to chat, and they said would refund if I went through process. Now looking into this process and can no longer access the chat or phone! Would appreciate the support to be able to go through with this and obtain due refund.
Many thanks
I need help on this same exact issue. Need to get a refund on a yearly subscription. Can someone from Dropbox please contact me??
- Megan
Hey egautr1982, No worries!
I just sent you an email, in order for us to have a closer look into this.
See you there!
I have this exact same issue but mine is dated 07/14/23. I thought I had downgraded as well. I only used the app a couple times while trying to send photos back and forth to my brothers in-law. My wife, their sister, passed away on 05/22/23 and we were trying to put together a slide show for her funeral. I'm retired and on a fixed income and I can not afford cable TV let alone a subscription to Dropbox.
thank you, Randy [removed per Community Guidelines]
Did they refund you? Looking for answers as I have to cancel one of my accounts as well in the middle of the plan.
No one gets back to you at all. Its a disgrace. I will never ever use DROPBOX again and I will tell everyone I know about how difficult it is to contact them.......
I am having the same issue. I didn't get notified about a deduction and just cost me $183. Could someone please contact me to arrange a refund?
- This just happened to me too! Like you said, forgot I even had the account because I havent been using it and without any email warning me of the renewal it was charged! Super frusterated because i would have cancelled and I really don't want to pay another $200 for an account i do not use!
I have the same issue. I dont use Dropbox but I have been charged the renewal without notification. I cancelled all the files and looking for refund.
- Megan
Hey guys!
I just sent all three of you an email, in order for us to have a closer look into this. Feel free to respond back to me, and we'll take it from there.
Thanks!
I'm in a similar situation: I signed up for a trial with Dropbox Sign, later went to cancel it in my main Dropbox subscription page, and did not see any such subscription there to cancel. A few weeks later, I got hit with a $180 charge that I did not want or need. Please contact me for refund and cancellation details. Thanks!
