You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I want to cancel a subscription but can't access old email
I have a few dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from an old employee, I no longer have access to it. I have...
I can't access my old email and don''t remember my old password. I am having no luck with all the Chatbox sugestions. Is there any way of talking to an actual person who could help me sort this out? Thanks!
- Rich
Super User II
Are you trying to cancel an active subscription on an account you can no longer access? If so, you'll need to contact Dropbox Support directly.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
