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Jeff Dominic Price

New member | Level 2

26 days ago

I upgraded my Dropbox account and I keep seeing a banner saying my card is expired.

I have a red credit card expired banner that won't go away. This started when I upgraded my account.

Dropbox Staff

26 days ago

Welcome to our Community, Jeff Dominic Price!

If you check the current payment method that’s linked to your Dropbox account, does the system show that it expires soon?

If not, can you try to re-enter your payment details in the system and let me know if the error persists?

In case it does, feel free to send me a screenshot of it, as well.

Keep me in the loop.

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I have a red credit card expired banner that won't go away. This started when I upgraded my account.

","kudosSumWeight":0,"postTime":"2025-03-31T10:39:33.752-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Settings","text":"Account Settings","time":"2018-07-09T06:04:28.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Payments","text":"Payments","time":"2018-07-16T04:16:22.804-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:828543_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":34},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I have a red credit card expired banner that won't go away. This started when I upgraded my account.

"},"Conversation:conversation:828543":{"__typename":"Conversation","id":"conversation:828543","solved":false,"topic":{"__ref":"ForumTopicMessage:message:828543"},"lastPostingActivityTime":"2025-04-01T15:49:54.411-07:00","lastPostTime":"2025-04-01T15:49:54.411-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:828543":{"__typename":"ModerationData","id":"moderation_data:828543","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:828543_2":{"__typename":"Revision","id":"revision:828543_2","lastEditTime":"2025-03-31T11:43:26.435-07:00"},"ForumReplyMessage:message:828551":{"__typename":"ForumReplyMessage","id":"message:828551","conversation":{"__ref":"Conversation:conversation:828543"},"author":{"__ref":"User:user:1446775"},"revisionNum":1,"uid":828551,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: I upgraded my Dropbox account and I keep seeing a banner saying my card is expired.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:828551"},"parent":{"__ref":"ForumTopicMessage:message:828543"},"body":"

Welcome to our Community, Jeff Dominic Price!

If you check the current payment method that’s linked to your Dropbox account, does the system show that it expires soon?

If not, can you try to re-enter your payment details in the system and let me know if the error persists?

In case it does, feel free to send me a screenshot of it, as well.

Keep me in the loop.

","body@stringLength":"709","rawBody":"

Welcome to our Community, !

If you check the current payment method that’s linked to your Dropbox account, does the system show that it expires soon?

If not, can you try to re-enter your payment details in the system and let me know if the error persists?

In case it does, feel free to send me a screenshot of it, as well.

Keep me in the loop.

","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-03-31T11:26:44.236-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:828551_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":17},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1745401150749":{"__typename":"CachedAsset","id":"theme:customTheme1-1745401150749","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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