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Forum Discussion
I redeemed a license key for 3 years, but now my Dropbox account has been suddenly downgraded.
I wanted to inquire via email, but since I couldn't find an address, I'm asking here instead.
I purchased a 3-year license key for Dropbox Plus 2TB from Yahoo's site and completed the application a few months ago.
On the Dropbox subscription plan page, it shows:
- License Key
- Application Date: 2024/02/18
- Duration: 36 months
- Status: Applied Date 2024/03/04
However, on 2024/07/19, my account reverted to the 2GB Basic Plan, and it appears that the subscription has not been applied.
Although the subscription plan menu screen shows it as applied, why is it not reflecting?
I apologize if the message was unclear, as it was written using a translation site.
I would appreciate your response.
Thank you very much for your prompt response.
I have taken a screenshot of the "Subscription Plan" page of my account. Since I am Japanese and the page is written in Japanese, I apologize for any inconvenience this may cause.
Regarding the downgrade of my account, I don’t recall any specific events. I believe it occurred either on 2024-07-19 or the previous day, 2024-07-18. The only thing that stands out is that the date "申請済み" (application completed) is exactly five months from 2024-02-18.
Additionally, I purchased this activation key through YahooShopping. I also have a PDF of the purchase details, including the activation key, that I received at the time of purchase. Please let me know if you need it.
Best regards,- Nancy
Dropbox Staff
Thanks for the additional info! Don’t worry at all about the language of the screenshot.
Since this is an account-specific matter, I’d like to log a support ticket for you to this email address and check this internally.
Let me know if that’s alright and I’ll get things started.
