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Forum Discussion

Alter2024's avatar
Alter2024
Explorer | Level 3
6 months ago

I redeemed a license key for 3 years, but now my Dropbox account has been suddenly downgraded.

I wanted to inquire via email, but since I couldn't find an address, I'm asking here instead. I purchased a 3-year license key for Dropbox Plus 2TB from Yahoo's site and completed the application a...
downgrade
Payments
Plans
Alter2024's avatar
Alter2024
Explorer | Level 3

Thank you very much for your prompt response.


I have taken a screenshot of the "Subscription Plan" page of my account. Since I am Japanese and the page is written in Japanese, I apologize for any inconvenience this may cause.


Regarding the downgrade of my account, I don’t recall any specific events. I believe it occurred either on 2024-07-19 or the previous day, 2024-07-18. The only thing that stands out is that the date "申請済み" (application completed) is exactly five months from 2024-02-18.


Additionally, I purchased this activation key through YahooShopping. I also have a PDF of the purchase details, including the activation key, that I received at the time of purchase. Please let me know if you need it.


Best regards,

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Thanks for the additional info! Don’t worry at all about the language of the screenshot. 

 

Since this is an account-specific matter, I’d like to log a support ticket for you to this email address and check this internally. 

 

Let me know if that’s alright and I’ll get things started.

  • Alter2024's avatar
    Alter2024
    Explorer | Level 3
    6 months ago

    Thank you.

    Please proceed with the investigation.

    If you need any additional information, please let me know

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      You’re all set, Alter2024! Please reply to my email, when you get the chance.

      • Alter2024's avatar
        Alter2024
        Explorer | Level 3
        6 months ago

        Thank you for contacting me.
        I apologize for the basic question.
        You mentioned replying to the email, but I cannot find the email address and am not sure which one to use.

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