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Forum Discussion

jwsm20's avatar
jwsm20
Explorer | Level 3
5 years ago

I paid for the annual Plus subscription through Apple but my account is on the Basic plan

Hi,   On April 9th i renewed my Dropbox Plus through Apple and I have still not be credited and I have been downgraded to basic/free account.   I have tried to find an email address to contac...
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  • Walter's avatar
    Walter
    5 years ago

    Hi jwsm20; welcome to the Dropbox Community and happy Monday!

     

    As a first step here, could you try to restore your purchase from the Dropbox app on your Apple device?

     

    In order to do so, please follow the below steps:


    1. In your Dropbox app, tap Account (or Personal if you have paired accounts).
    2. Tap on the gear icon at the top of your screen to access your settings.
    3. Tap on "Restore purchases".

     

    This should activate your last upgrade.However, if you can't see "Restore purchase" this means that your app isn't up to date and you'll need to update your Dropbox app from the App Store on your device and try again.

     

    I hope this information helps and please let me know if you still can't see your upgrade after this.

     

    Thanks! 

     

Quintav's avatar
Quintav
New member | Level 2

I purchased a Plus subscription thru Apple and had not really used it much.  Now I want to move files there and the account says it is basic and I need more space.  It auto-renewed January 6th.  Help!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi Quintav, let's see what we can find on this!

It sounds like it's possible for you to have two Dropbox accounts, one basic one and one linked to Apple. 

Could that be the case? 

Can you check your emails to see if you can find an inbox from Apple stating the email address of the upgraded account? 

Let me know!

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