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Vaishnavi Burgula's avatar
Vaishnavi Burgula
New member | Level 2
2 months ago

I paid for my plan, but my account didn't get upgraded.

I paid for the plus subscription and the amount is also deducted from my account but the upgrade is not showing up.

Billing
Payments
Plans
upgrades
  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    2 months ago

    Hi, can you verify that you are signed in to the correct Dropbox account?

    If you have multiple accounts, the upgrade might have been applied to a different account than the one you’re currently using.

    Also, go to the Billing page in your Dropbox account settings to check the status of your subscription.

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