You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

killooo's avatar
killooo
New member | Level 1
21 days ago

I paid for an upgrade but have not received it

I recently paid £95.99 to upgrade my account to Dropbox plus for a year. The money has been taken from my account but my Dropbox has not upgraded, nor did I receive a confirmation email of the purcha...
Billing
Payments
killooo's avatar
killooo
New member | Level 1

The page says “no payment or billing history”.

I paid directly on the Dropbox website. My account statement says I was charged by Dropbox.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
21 days ago

It sounds like the payment was made on another account. 

 

Could you try using the card lookup tool to locate the account which was upgraded?

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