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AnetteUG's avatar
AnetteUG
New member | Level 2
3 months ago

I keep getting charged but I have a free account

I have several times tried to cancel my Dropbox subscription, and in my account it says that I only have a free Dropbox basic subscription. But I still keep getting invoices.. And I dont know How to ...
Billing
cancellations
Dropbox Basic
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey AnetteUG, thanks for reaching out to us.

 

The most common reason for this, is that the paid subscription is linked to a different account and not the one you're currently signed into.

 

If you're paying with your credit/debit card, I would suggest using out payment lookup tool.

 

This will show you the email address associated with your paid account; is it the same as the one you use for your free account?

 

Let me know what you find.

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