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Keith2812's avatar
Keith2812
New member | Level 2
25 days ago

I have an unauthorized charge that isn't mine, since I don't have an account.

Dear Dropbox team,  I had receive an unauthorised payment from Dropbox. I do not have any account on Dropbox before I creating this account for this post. And after entering the receipt number, the...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
25 days ago
Keith2812 wrote:

I had receive an unauthorised payment from Dropbox. I do not have any account on Dropbox ... the registered email is not belongs to me.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

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If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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I do not have any account on Dropbox before I creating this account for this post. And after entering the receipt number, the...","body@stringLength":"343","rawBody":"

Dear Dropbox team, 

\n

I had receive an unauthorised payment from Dropbox. I do not have any account on Dropbox before I creating this account for this post. And after entering the receipt number, the registered email is not belongs to me. Kindly contact me for further action. 

\n

Thanks. 
Keith

","kudosSumWeight":0,"postTime":"2025-03-30T05:30:32.208-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Billing","text":"Billing","time":"2022-10-10T09:34:32.059-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:cancellations","text":"cancellations","time":"2021-06-30T04:55:49.611-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Payments","text":"Payments","time":"2018-07-16T04:16:22.804-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:828368_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":25},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Dear Dropbox team, 

\n

I had receive an unauthorised payment from Dropbox. I do not have any account on Dropbox before I creating this account for this post. And after entering the receipt number, the registered email is not belongs to me. Kindly contact me for further action. 

\n

Thanks. 
Keith

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Keith2812 wrote:\n

I had receive an unauthorised payment from Dropbox. I do not have any account on Dropbox ... the registered email is not belongs to me.

\n
\n

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

\n\n

 

\n

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

","body@stringLength":"1070","rawBody":"
Keith2812 wrote:\n

I had receive an unauthorised payment from Dropbox. I do not have any account on Dropbox ... the registered email is not belongs to me.

\n
\n

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

\n\n

 

\n

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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