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Forum Discussion
I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Walter
Dropbox Staff
Dropbox StaffHey there Badgerman - sorry to hear that.
Can you please provide some additional information about what happened? Is it possible that your credit card was somehow compromised? Have you contacted your bank about this?
If you'd like to see the email of the account that the charge relates to, you can use our self-serve lookup tool: https://www.dropbox.com/payments/find_receipt
Should you need further assistance though, do let me know and I'll reach out to the email address you use for your forum's profile so we can have a further look into this with all of my tools available.
In any case, please keep me posted!
I also have had unauthorised annual debit card payments to Dropbox but I'm not using a payed account. I don't know how to cancel the Dropbox account and would like a refund for the past years. Can you please help.
- Megan
Hi Ulrike Steven, I hope you're doing well!
I just sent you an email, in order for us to have a closer look into this. I'll see you there.
Cheers!
