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Forum Discussion
I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Mark
Super User II
Super User IIcwsteini if that email is NOT you then the bank MUST help. After all somebody has your bank details and your card is compromised. What else are they going to buy with it!?
Hey Mark, yes of course I contacted my bank. My card was compromised and they closed the card and created a fraud report for the various transactions this being one. They have asked me to reach out to dropbox support and tell them this is fraud and ask them to take action to reconcile that transaction as a step prior to reversing the charge themselves. To dropbox support: I have filled out the appropriate contact us form and submitted that as well. Awaiting a reply or email from dropbox support..much appreciated.
- Megan
Dropbox Staff
Hi cwsteini, sorry to hear about that!
You mentioned that you've reached out to our Support about this. Can you send me your ticket number, so I can locate it on our system too?
Keep me posted!
Hey Megan, so I don't have a case number. I opened a incognito window and sent the form from https://www.dropbox.com/support/billing-issues
I said"
"Other"
The fraudulent email
My payment details and the transaction details and an explanation with my email to respond to.. and submitted the form.
I am awaiting a reply email.
- Nancy
Hi cwsteini, sorry to jump in too.
If you check the email address that you inserted when submitting the support request, do you see a ticket number perhaps? Please make sure to check your spam folder too, in case you haven’t done so already.
If you still can’t find it, let us know and we can try to open a support ticket for you instead.
Keep me updated!
@Megan
So I didn't ever receive an email or ticket number, but I see that dropbox has refunded the $11.99 on my bank statement. So this has been resolved. Thank you Megan and Dropbox for your support and for resolving this super quickly I really appreciate it.
