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Forum Discussion
I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Hi
Please can someone clarify something for me? I have a free dropbox account but have been sent emails about new charges coming up for various accounts. Can I simply retain by OLD FREE account without signing up for any of the new accounts available?
Many thanks,
Janz
Megan
Dropbox Staff
Dropbox StaffHi kaFxo3-zigkad-nerxyb, welcome to our Community!
You surely can!
Do you have access to the Dropbox accounts related to these charges? If so, have you cancelled their renewal?
Let me know!
