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Forum Discussion
I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
I need to speak with someone about my account and charges.
Megan
Dropbox Staff
Dropbox StaffHi 19811981 & GTyler, I hope you're doing well!
You should be able to see all of your account's support options here.
You can also check out our self-serve lookup tool.
If you have any questions, I'm here.
