You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
This is somewhat of a unique situation that our finance team is asking me to look into - I'm trying to track down a charge for $63CDN from Dropbox to find out who owns this account, and from there, make the determination as to whether we should cancel/close the Dropbox subscription. (a bit of history - this company and all it's related expenses, etc were acquired from a team that has since departed so we have no way of going back to ask the previous folks)
The only piece of information I have to go on is the charge, and what appears to be a bank transaction ID. There is no transaction ID from Dropbox, so I can't even look up the transaction on their transaction checker. All I have is the following line on a credit card statement:
JUN 03 DROPBOXINCCADCARDSPRO SAN FRANCISCOCA $63.00
Dropbox support bot and knowledge base isn't very helpful in edge cases such as this so I'm wondering if anyone has any suggestions on how I can reach the Billing team to sort this out?
