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Forum Discussion
I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
I upgraded my personal dropbox to 3TB on April 21, 2021, and my business Dropbox shows up in my personal one. My personal Dropbox keeps telling me that it is not syncing and I'm out of storage space. I would like my personal Dropbox and my business Dropbox to be separate. On July 25, 2021, my business Dropbox just billed me $216 and I need to talk to someone who can help me to separate the two. It has been very difficult to follow Dropbox Help to find the "admin console". It is impossible to talk to someone in billing to get this straightened out. Please help me with my frustration and confusion.
I need to speak with someone about my account and charges.
- Megan
Dropbox Staff
Hi 19811981 & GTyler, I hope you're doing well!
You should be able to see all of your account's support options here.
You can also check out our self-serve lookup tool.
If you have any questions, I'm here.
- Megan
Hi lamontmonroe, I hope you're doing well!
As a first step, I'd suggest you follow Walter's steps, in order to locate both charges.
It's also important to note that if you have two charges, that would indicate two separate Dropbox accounts, under different emails.
When you say you would want the two to be separate, could you let me know more?
Thanks!
