You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Walter
Dropbox Staff
Dropbox StaffHey there Badgerman - sorry to hear that.
Can you please provide some additional information about what happened? Is it possible that your credit card was somehow compromised? Have you contacted your bank about this?
If you'd like to see the email of the account that the charge relates to, you can use our self-serve lookup tool: https://www.dropbox.com/payments/find_receipt
Should you need further assistance though, do let me know and I'll reach out to the email address you use for your forum's profile so we can have a further look into this with all of my tools available.
In any case, please keep me posted!
I never used dropbox, and never subscribe anything from dropbox. But there are two unauthorized charges from dropbox on my credit card. One from last week, one from this week, with $19.99 each. What happened? I have closed my credit card account and opened up a new one, but the trasactions of those two charges got carried over.
- Walter
Sorry to hear that savan33, may I reach out to the email address associated with your Community's profile here so we can have a further look into this with all of my tools available?
In the meantime, have you been able to identify the email addresses that are associated with those charges by using our self served look-up tool?
Thanks for your response. Yes you can reach me out to my email address. I just used your self served look-up tool and found the two charges are from two different accounts which I never knew. Please send message to my email address, I'll give you the information I found.
Thank you!
Hi,
I have been charged for a subscription fee back on 29th march 2018. £720 fee for 5 business accounts, i dont even have a business? Ihave absolutly know i idea how this has happened? Unless my account was hacked?! I only caught on to this this charge when i saw a massive Paypal bill for the £720 come through on my bank statement this year!
I havent even used Dropbox and the inactively can be seen! How can i get my money back for the payment in 2018? Its Daylight robbery.
Thanks in advance
James
[personal information removed for security purposes]
- Walter
Hey there James, sorry to hear about this.
I see that you're in direct communication with a colleague of mine so I'd suggest that you referred to your existing ticket as this is the best way to handle account specific inquiries like this one. I passed your comments there too so we can have all the relevant information under one place.
If there's anything else I can assist with from my end, please let me know here and I'll be happy to follow up.
I also have had unauthorised annual debit card payments to Dropbox but I'm not using a payed account. I don't know how to cancel the Dropbox account and would like a refund for the past years. Can you please help.
- Megan
Hi Ulrike Steven, I hope you're doing well!
I just sent you an email, in order for us to have a closer look into this. I'll see you there.
Cheers!
