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Forum Discussion
I have an issue with a failed upgrade
Due to the fact that dropbox automatically connected to my google-account the upgrade of my account has failed. What is the best solution of this problem?
Hi Walter,
My original dropbox account is [removed]. Due to a payment-problem my account was downgraded from Plus to Basic. (See attachment).
Ik had immediately upgraded my account. But I didn't mentioned that I was automatically logged in on my google-account [removed].
Now I have a Plus-account on [removed] (see attachment) and still a basic-account on [removed].
What can I do to solve the problem?
Kind regards,
[personal information removed per the Community's Guidelines]
- Rich
Super User II
ArtK1920 wrote:
Ik had immediately upgraded my account. But I didn't mentioned that I was automatically logged in on my google-account [removed].
Now I have a Plus-account on [removed] ... and still a basic-account on [removed].
So the upgrade was applied to the wrong account?
There's no way to move a subscription from one account to another. The only way to get subscription to the correct email would be to swap the email addresses on the accounts (using a third email as a placeholder), and them move files between the account using a shared folder.
