You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Peter Sperski
12 months agoExplorer | Level 3
I got charged for a plan I didn't order
I have been using Dropbox for 4 years, paying USD 125 every 9/1. this year besides USD 125 on 9/1 they charged me USD 180 on 10/1. I spent whole October - 30 emails and DROPBOX stated it was NOT A DR...
Jay
Dropbox Staff
Hi Peter Sperski, thanks for bringing this to our attention.
As it sounds like you've been in contact with the support team, have you provided them with this information in reply to one of the tickets with the specialist team?
This will help me to assist further.
Peter Sperski
11 months agoExplorer | Level 3
Dropbox after 1 month of exchanging emails stated that it was not a Dropbox charge and a senior consultant asked me to open a dispute with my bank. My bank proved that it was a Dropbox charge. Long story short - I've got my refund, but after 2 months of exchanging dozens of emails and chats. this community is the same as Dropbox chat - wasting of time.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!