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Forum Discussion
I got an error while upgrading, but the money has been taken out of my account
I literally just upgraded from basic to a plus account because I cant access a shared file I need. Bought it and it said error, restored purchases still get a error....Literally JUST bought this subs...
Megan
Dropbox Staff
Dropbox StaffHi egekrloglu , let's see what we can find on this together!
When you visit your plan page right here, what is the subscription you see? I'm asking in case the account has already been upgraded.
Can you clarify if you're trying to purchase the Professional plan through an in-app subscription from your mobile or directly using our website?
Let me know more!
it seems dropbox basic. i was subscribed it from app store on my iphone. yeah in-app subscription.
- Megan
Hi egekrloglu, thanks for the info!
Have you received a bill in your bank account for that Dropbox plan purchase?
yes i have. it's
