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Forum Discussion

egekrloglu's avatar
egekrloglu
Explorer | Level 4
I purchased Dropbox Proffessional Plan but My accont was not upgraded. It says “ Upgrade Failed an unkown error occurred. Please contact Dropbox support. “ and then i press “ Restore Purchases “ button it says “ unable to restore purchases:the operation couldn’t be completed.(NSURLErrorDomain error 409 “ please help 😞
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi egekrloglu , let's see what we can find on this together!

 

When you visit your plan page right here, what is the subscription you see? I'm asking in case the account has already been upgraded. 

 

Can you clarify if you're trying to purchase the Professional plan through an in-app subscription from your mobile or directly using our website? 

 

Let me know more!

  • egekrloglu's avatar
    egekrloglu
    Explorer | Level 4
    2 years ago

    it seems dropbox basic. i was subscribed it from app store on my iphone. yeah in-app subscription.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi egekrloglu, thanks for the info! 

       

      Have you received a bill in your bank account for that Dropbox plan purchase? 

      • egekrloglu's avatar
        egekrloglu
        Explorer | Level 4
        2 years ago

        yes i have. it's

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