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Forum Discussion
I got an error while upgrading, but the money has been taken out of my account
I literally just upgraded from basic to a plus account because I cant access a shared file I need. Bought it and it said error, restored purchases still get a error....Literally JUST bought this subs...
I have exactly the same problem - I’ve tired a few times in the past - it takes my money and just tried again “unknown error occured” and can’t contact anyone because I’m basic - even though I’ve paid now and once before for the upgrade ! How to I get my upgrade or my money back ??????
- Walter
Dropbox Staff
Hi there dannyreevell, sorry to hear about this.
May I ask if you've received an email with your purchase's receipt?
Also, can you please clarify if you upgraded your account through the website directly or if it was via the app store on a mobile device?
Do you happen to have another Dropbox account perhaps, associated with another email address of yours?
Let me know what you find and we'll take it from there, Danny.
- I received an apple subscription confirmation yes. Nothing from Dropbox.
- Hannah
Sorry to hear about this, dannyreevell.
Can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchases', to see if that helps?
- Unable to Restore Purchases
The operation couldn't be completed.
(NSURLErrorDomain error 409.)
