You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

kh812's avatar
kh812
New member | Level 2
12 months ago

I don't see an option to cancel my plan

I am unable to cancel the auto renewal of the credit card.  It automatically took payment and I'd like for this not to happen again next time.  There is only option under billing to view the invoices...
Billing
cancellations
downgrade
Payments
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Welcome to the Community, kh812! 

 

Just to clarify, you had upgraded your Dropbox account directly via www.dropbox.com, and not iTunes/Google Play, right?

 

Do you still not see the “Cancel plan” option, even on this page?

 

If not, I’d like you to tell me what’s the current plan you see there.

 

Ping me, when you’ve got more updates.

  • Gawlin's avatar
    Gawlin
    Explorer | Level 3
    12 months ago

    I signed up for the free trial, and now I'm trying to cancel before my card is charged I not seeing the option to do so. I tried following the steps 1. Settings, 2. Plan Tab but there is no option that says Tab. I tried contacting support to no avail with the chatbot. Please help. 

     

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hey Gawlin! Can you click on the “Manage account” option showing on your second screenshot (right below “Settings”), and let me know if you see the option to cancel your trial now?

      • Gawlin's avatar
        Gawlin
        Explorer | Level 3
        12 months ago

        Good evening Nancy , this is the next page that comes up after clicking on Manage account!

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