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Forum Discussion
I can't remove my credit card from my account, even though I've cancelled my Dropbox plan.
I cannot remove my credit card information from my account. I see this is a common issue on dropbox. And I know that even though I canceled my subscription I will be billed again next year for someth...
Megan
Dropbox Staff
Dropbox StaffHey Blako, sorry to hear about that!
It sounds like you already have an open ticket with our Support. Would you mind sharing it with me here, in order for me to locate it on our system?
Let me know more!
Hi Megan,
This would have been over a year ago, maybe two. I have asked my ex husband yo remove my bank details numerous times, but he hasn't. It wouldn't have my married name on the details, I can give you the email to which you could look further into this for me?
This would have been over a year ago, maybe two. I have asked my ex husband yo remove my bank details numerous times, but he hasn't. It wouldn't have my married name on the details, I can give you the email to which you could look further into this for me?
- Rich
Super User II
Blako wrote:
I've already used this, hence why I was asking the staff if there is a Direct way to be contacted.You have a current ticket number? If so, reply here with it and a Dropboxer may be able to check on its status.
If you don't have a current ticket number, follow the process I posted above and be sure to enter an email address where you can be contacted in the Email address associated with the account field, and in the Other details field enter the actual email address for the Dropbox account.
There is no other means of contact.
- Megan
Hey Blako, have you already tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
If you've already done that, please pass the ticket to me in order to have a look.
Let me know more!
- Hi Megan,
The billing tool- I don't have the same amount of numbers on my bank statement so it doesn't work. I'm at a bit of a loss, as I don't know how you can store and use my details for this many years (me and my ex have been separated five years!). This can't be possibly legal, I haven't put details in for a long time so surely it is a breach of gdpr? I can't find anyway of contacting anyone either. I want to get a refund as I don't think he even uses the account from what he says?!
Please can you contact me directly instead of through a forum? - Rich
Blako wrote:
... I don't know how you can store and use my details for this many years ... This can't be possibly legal, I haven't put details in for a long time so surely it is a breach of gdpr?It's completely legal and not a breach of GDPR. It's a subscription service, so it continues until cancelled, even if you change your card details (expired, new number, etc.). This happens because of the card account updater process, which your card company opts you into. This process automatically provides updated card details to merchants to help reduce the number of declined transactions should a card expire or be replaced.
I can't find anyway of contacting anyone either.You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I want to get a refund as I don't think he even uses the account from what he says?! - Hi Rich, I've already used this, hence why I was asking the staff if there is a Direct way to be contacted. Thanks for trying to help though.
