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Forum Discussion
I can't find the option to chat/call the support team, even though I'm on Professional.
Here's my email if you need it to verify my support level. [removed per Community Guidelines]
I may not even be where I'm supposed to be asking this, BUT I cannot find where I can email support.
If I'm not mistaken, I subscribe to the Professional edition.
My biggest problem is simply trying to access Live Chat. By accident, I've used it in the past, BUT I cannot find that option again!
I've looked at the Community notes, and they tell you in various ways to go to Support, and if I qualify for a live chat, I will see a Chat Option. I'm sorry, but I do not see this option... I also see where my level of support should allow me to call for support, but AGAIN, as many times as I've tried, I cannot find a Support Phone Number that I can use.
I would GREATLY APPRECIATE it if someone would simply let me know EXACTLY where the Live Chat option is AND give me the Support phone number.
I really need a reply and your help.
Thanks... Gary [removed per Community Guidelines]
- Nancy
Dropbox Staff
Welcome to our Community, CrazyCajun.
Phone support is currently available to paid Dropbox teams; since Professional is a personal plan, you wouldn’t be able to call in, I’m afraid. You should be able to chat with our support team though.
Can you please go to our support page here and send me a screenshot of the support options you see, if chat is still not available there?
Ping me when you’re ready.
Yes, the box for Live Chat is checked.
I guess I'm just not looking in the right place, but I cannot find a button or an option that will bring me to Live Chat... I'm sorry, but I've looked everywhere.
I have also tried to find out how to send Support an email and, again, try as I have...I'm unable to find that either.
I have a friend I speak to quite often who was using Dropbox but has since unsubscribed because he was having similar problems with locating needed options.
Although your program does provide a good backup service, it really doesn't make it easy for new users to locate 'stuff' they need...What do you mean by "Ping me when ready?" How do I do that?
- Nancy
CrazyCajun, if you go here for example, do you still not see an option to chat in?
If you don’t, please send me a screenshot of what you see exactly and I’ll have a look for you.
