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Forum Discussion
I can't find the option to chat/call the support team, even though I'm on Professional.
Here's my email if you need it to verify my support level. [removed per Community Guidelines]
I may not even be where I'm supposed to be asking this, BUT I cannot find where I can email support. ...
What do you mean by "Ping me when ready?" How do I do that?
Nancy
Dropbox Staff
Dropbox StaffCrazyCajun, if you go here for example, do you still not see an option to chat in?
If you don’t, please send me a screenshot of what you see exactly and I’ll have a look for you.
OK... I found the Chat blue bubble in the lower right corner of my screen. I really didn't find it, I tripped across it as my cursor just happened to pass over it.
Far be it from me to tell y'all how to design your program, but it would have been so much easier if the words LIVE CHAT hovered over or around that bubble so newbies like me would see what it is immediately.
Also, could you please explain to me what you meant by "Ping me..?"
And lastly, how do or where do I go to send support an email? Or is it another one of those lil' bubbles I need to be looking for..?I thank you for putting up with my struggles... 🙂
- Jay
Hi CrazyCajun, when you navigate through the options on the main support page, and choose the last 'This did not solve my issue', then you'll get an option to 'Submit a request', which is an email to the team.
My colleague mentioned 'ping me' as in to reply to her message, which you did so.
It's me again... After entering the above Reply, I went back to various screens to check out Live Chat, and believe me or not, the lil' blue Chat bubble DID NOT APPEAR on any of the many Dropbox screens I opened. Not one... Why? What am I doing wrong?
